Order Information
PAYMENT
You may pay online through PayPal, we accept all major credit cards. You do not have to set up a PayPal account if choosing this option. We will accept Personal checks under certain circumstances. Deposits or full payment may be required depending on your order.
SHIPPING
The cost of shipping will be added to the total due. Our aim is to ship most items within one week. This also depends on 2 things: 1) whether custom work is required, 2) inventory fluctuates since items are handcrafted. We will keep you informed of progress and please always feel free to contact us. We try to ship the least expensive way, usually USPS, unless you direct us otherwise.
CUSTOM DESIGNS
A very important feature! Please contact us with ideas, needs, desires. Many of our items have been developed through customer requests.
PRIVACY
Just a note to assure you that all personal and financial information received is used strictly for the creation of your design, billing purposes, and to occasionally notify you of new products or special offers. No information will be shared or sold. This also is why we use PayPal for payment and invoicing, safe, secure, and private.
RETURNS
Your satisfaction is paramount. If for any reason you are not 100% satisfied, contact us to arrange resolution. We feel confident that you will be pleased with the quality and workmanship. It is essential that your expectations are met, and we will work to accomplish this. If there are any questions or concerns, please don't hesitate to contact us by phone or email.
ENGRAVING
The engraving is done at our Palisade CO location. To personalize by engraving a name, special message, logo on your chosen trays, boxes, and displays, please contact us for details and estimated delivery time. Additional fees for engraving will apply.
You may pay online through PayPal, we accept all major credit cards. You do not have to set up a PayPal account if choosing this option. We will accept Personal checks under certain circumstances. Deposits or full payment may be required depending on your order.
SHIPPING
The cost of shipping will be added to the total due. Our aim is to ship most items within one week. This also depends on 2 things: 1) whether custom work is required, 2) inventory fluctuates since items are handcrafted. We will keep you informed of progress and please always feel free to contact us. We try to ship the least expensive way, usually USPS, unless you direct us otherwise.
CUSTOM DESIGNS
A very important feature! Please contact us with ideas, needs, desires. Many of our items have been developed through customer requests.
PRIVACY
Just a note to assure you that all personal and financial information received is used strictly for the creation of your design, billing purposes, and to occasionally notify you of new products or special offers. No information will be shared or sold. This also is why we use PayPal for payment and invoicing, safe, secure, and private.
RETURNS
Your satisfaction is paramount. If for any reason you are not 100% satisfied, contact us to arrange resolution. We feel confident that you will be pleased with the quality and workmanship. It is essential that your expectations are met, and we will work to accomplish this. If there are any questions or concerns, please don't hesitate to contact us by phone or email.
ENGRAVING
The engraving is done at our Palisade CO location. To personalize by engraving a name, special message, logo on your chosen trays, boxes, and displays, please contact us for details and estimated delivery time. Additional fees for engraving will apply.
